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What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 15, 20264How do I make full use of OKX's time-saving NFT trading tools?
In the fast-paced world of cryptocurrency trading, time is of the essence. To empower you with greater control over their trades, we offer a suite of advanced features designed to streamline the trading experience. Let's delve into the time-saving tools that set OKX apart in crypto space. Order book mode: enhancing precision OKX introduces an Order Book Mode allows you to dive deep into market...Published on Jan 5, 2024Updated on Sep 12, 202510OKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on May 13, 2026107How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on Oct 30, 2023Updated on Feb 9, 2026293How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on Feb 23, 20264What's OKX Web3 wallet?
Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.Published on Sep 5, 2023Updated on Mar 12, 2026101,914How do I add margin for margin trading?
In the cross margin full position mode, orders will not display under the "Position" section when margin trading, and there is no additional button. This is because the cross margin full position mode combines the value of all cryptos in the Trading Account into USD to serve as the opening margin. If you need to add margin, you can transfer any one or multiple cryptos into the "Trading Account."Published on Mar 20, 2023Updated on May 13, 202637Why did my account verification fail?
Issue Description: The system detects that your full name or date of birth in your profile is incorrect, missing, or unreadable. The uploaded document does not contain a photo of your face, or the face photo is unclear. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address.Published on Apr 6, 2026Updated on Apr 15, 2026How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on Nov 6, 2024Updated on May 21, 2026101How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on Nov 6, 2024Updated on May 21, 2026How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Apr 28, 2026859How does insufficient permissions for TRON wallet addresses work?
If your address doesn't have permission, kindly update the owner permissions to regain full access to the wallet. The outcome of the TRON wallet address search To learn more about other Risk Fraud topics, visit here.Published on Aug 20, 2024Updated on May 19, 2026226What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on Jan 15, 2026Updated on Feb 13, 202653TradFi/Stock Perpetuals FAQ
To view the full fee schedule, visit the Trading Fee page and select Futures > TradFi.7. If dividends aren't distributed, will the contract price be reduced by the dividend amount? No. The dividend ratios and amounts for the Stock Perpetuals currently listed are low relative to the daily price movements of the underlying stocks, so OKX doesn't apply any dividend adjustment to these contracts. 8.Published on Apr 1, 2026Updated on May 21, 20266USD-margined futures contracts FAQ
Currently, traders in certain jurisdictions are prohibited from actively borrowing USD or USDG, and the liability (negative equity) generated by negative UPL (unrealized PnL) will be handled in the following way — For example, when the negative equity of USD or USDG exceeds the interest-free quota equivalent to 20,000 USD due to market fluctuation and reaches -25,000 USD, the full amount of -25,000 USD will be converted to USDC.Published on Oct 13, 2025Updated on Feb 12, 20266