All
FAQ
Announcements
Product documents
How do I use the liquidation price calculator?
Select %Calculator located beneath the Buy (long) [crypto] Kickstart your calculation process Make sure you're in the PnL section on the pop-up and select Margin Buy or Margin Sell Select your type of margins Select the Margin mode Margin mode has to be selected to proceed to the calculation phase Insert your Leverage, Entry Price, Exit Price, and Amount Fill up the necessary details before proceeding to calculate the required margin, P&L, and P&L ratio Select Calculate for the result Calculate thePublished on Jul 3, 2024Updated on Apr 16, 202639How do I trade using Cross and Isolated Modes?
pop-up by selecting the current margin mode label in the order panel Locate Margin mode settings within the pop-up Adjust your margin mode settings by making the change in the settings section Select your preferred margin mode for each trading pair and confirm by selecting Cross or Isolated Both Cross Margin and Isolated Margin modes offer unique advantages for traders looking to optimize their margin trading strategies.Published on Jun 27, 2024Updated on May 8, 202672How do I close lead trades with a limit order and custom amount?
Method 1 Location: Add a TP/SL when placing an order Enter the TP/SL values in the provided boxes, then proceed to confirm your choices Method 2 Location: Place a TP/SL order Initiate a TP/SL order by filling up your desired amount at the required boxes Method 3 Location: Go to an open position and add a TP/SL Launch an open position and add your desired figures to the TP/SL section Method 4 Location: Go to lead trade management and add a TP/SL Select the TP/SL button on the My dashboard pageSpotPublished on Dec 5, 2023Updated on Feb 9, 20262,263How to fix passkey error 50162 on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on Dec 26, 20252,888How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Apr 23, 202652What attestation do we need to agree to when verifying as an institutional customer?
Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025132What should I do during or after a scam?
Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on May 15, 2026760How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on May 22, 202628How do I manage my BTC collection on OKX Marketplace?
Log in to your account, locate your listed collection, make the changes, and save. If your collection is automatically listed on our marketplace, you need to claim ownership before making modifications. For more information, you can always refer to this article to find out more about modifying your BTC collections.Published on Jun 7, 2024Updated on Sep 12, 2025835Lead trader: how do I carry out spot lead trades?
You can manage lead trades in one of the following locations: Trading > Lead trades > All lead trades or spot lead trades My lead trades > Ongoing or History If a trade fails to act as a lead trade, it won't be displayed in these locations. You can check crypto in your assets. You can sell your crypto by placing a sell order or a TPSL.What can cause lead trade to fail? Visit here to find out more about the possible reason for the failure of spot lead trade.Published on May 2, 2024Updated on Feb 9, 202647How do I find my user ID (UID)?
user ID handy can simplify many processes, allowing you to access assistance and platform features without delays.On the app Select the Menu option on the corner to be redirected to the User Center on the app Proceed to tap on the menu option Select the Account settings option at the top Load the info of your profile by selecting the Profile and settings option You'll see your UID info displayed within the Profile section on the User Center page, and the Copy option to copy it Your UID info is locatedPublished on Mar 20, 2025Updated on Apr 27, 2026201How do I add OKX widget on my phone?
Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on Apr 24, 20266,046How do I view Profit and Loss (PnL) and switch PnL display?
To seamlessly switch the PnL display between value and percentage, follow these steps: Navigate to the trading chart and select Display from the trading menu Proceed to select Display on the trading page Select the Orders and positions Select Orders and positions under the Display section Locate the TP/SL display and switch between value and percentage Switch between value and percentage effortlessly Note: this feature is only available on the Web.Will switching the PnL display affect my tradingPublished on Jul 7, 2024Updated on May 15, 202647How do I turn on Hedge mode?
Follow these steps to turn on hedge Mode in your OKX trading account:On the web Navigate to Trade and select Futures trading Select Settings (gear icon) in the trading interface Locate Position Mode and select Hedge Mode Confirm the selection by selecting Confirm or ApplyOn the app Head to Trade and enter the futures trading section Select Settings Find Position Mode and choose Hedge Mode Confirm your selection to apply the changes Note: Hedge mode is only available for derivatives trading (futuresPublished on May 7, 2025Updated on Mar 24, 20268How do I share order parameters?
Access the Share option: within the order details panel, locate the Share Order option. This feature allows you to generate a shareable link or a visual representation of your order. Choose your sharing method: you'll have the option to: Copy a shareable link: ideal for sending the details via chat, email, or social media. Download an image of the order details: useful for sharing in discussions, forums, or presentations.Published on May 7, 2025Updated on Sep 10, 20254