Verification is failing: facial recognition doesn't detect me or the app closes. How do I fix this? We suggest the following steps to resolve it: Make sure the OKX app is updated to the latest available version.

Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order: Important Note: if you have created a Web3 wallet, back up your wallet first.

To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform. I want to reset my phone number You can reset your phone number completely, both in your OKX account and on the login page.

Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a request

This feature enables users to tailor their charts to specific trading strategies by defining unique intervals.How do I set a Custom interval?

The foregoing arbitration provision shall not apply to a claim by a party seeking equitable or injunctive relief arising out of or related to this Agreement, which may be brought by a party in the state and federal courts of San Francisco, California to which each party consents to the jurisdiction thereof and waives forum non conveniens.

Can the wallet store my backup password and retrieve it for me? It's crucial to keep your backup password safe or write down your wallet's seed phrase or private key. If you forget your backup password without noting down the seed phrase, you won't be able to recover your assets.What can I do if I forget my backup password? If you forget your backup password, you can't recover the wallets backed up with this password.

What factors could stop me from copying a trade in copy trading?

Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling. Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses).

Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.

What's the Futures Analysis tool, and how does it work for me? Regardless of your trading experience, documenting your trades and understanding your trading performance is the first step in becoming a better trader. The futures analysis tool allows traders to quickly and easily evaluate your historical trading performance. With this tool, you'll be able to track your trades in a calendar view, profitability by ticker and see detailed trading related metrics.

The minimum notional size for a block trade is US$1,000 or equivalent.Why is the combo price on the RFQ builder different from the price the maker expects me to pay? The combo price as displayed on the builder is based on the mid-point of the latest bids and asks on the order book. However, block trading occurs off of the order book as a privately negotiated transaction between a Taker and a Maker.

Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help me

With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?

Learn more how you can do it here. Upon successful identity verification, your country/region of residence will be updated to your new one.