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Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on 29 Jan 2025Updated on 27 Sept 202530Getting to know your activity and portfolio pages
There are two key pages: Activity and Portfolio , which can help you track your activity and manage your holdings efficiently.Activity page The Activity Page is your central hub where you can see everything happening with your trades and transactions. Activity page on OKX appWhat you can do on the activity page: View Open Orders: See all your active trades, such as limited orders waiting for the right price to execute.Published on 5 Nov 2025Updated on 9 Dec 20251How do I know what my institution type is?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on 13 Oct 2023Updated on 9 Feb 20261How do I use a physical security key to protect my account?
What is physical security key? A physical security key is a type of hardware-based authentication used to verify account access and transactions. Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key?Published on 10 Jan 2025Updated on 12 Feb 202619,261What's KYC: What to expect and why it matters?
KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on 24 June 2025Updated on 6 Apr 202663Managing RFQs on the RFQ board
Under the "Bid" and "Ask" sections, a light gray bar shows behind the values that recedes. When this light gray bar disappears, the quote it is behind will expire automatically. To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this?Published on 30 June 2022Updated on 10 Sept 202519How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I know whether I'm required to complete the anti-money laundering (AML) program questionnaire? If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process.Published on 12 Dec 2024Updated on 15 Oct 202580What's a dusting attack?
It's more like setting the stage for an attack — the first step in setting up a greater crypto scam.How do scammers know my deposit address? Most blockchain transaction data is publicly available. Anyone can view transaction records and deposit addresses through a blockchain explorer. While attackers can see deposit addresses, but they can't directly identify the owner behind them.How do I spot a dusting attack?Published on 4 Oct 2024Updated on 22 May 202614How do I find the token unlocks feature?
Informed trading decisions: knowing when tokens unlock helps traders anticipate market movements and adjust their strategies. Track the unlock progress to set your strategy accordingly Risk management: unlock events can affect liquidity and price fluctuations, making it crucial to stay updated with the upcoming unlock events and access unlock schedules.Published on 4 Mar 2025Updated on 10 Sept 202515What's OKX Drops?
Every event has its own period and ongoing events will have an active countdown timer, so be sure to participate before the time runs out.On the app Open your OKX app, go to Web 3 > Explore > NFT Select NFT on the Explore page Select Drops to see various events available Select the event that you are interested to know moreOn the web Go to our official website, from the top navigation bar, select More and click Marketplace > select Drops to view available events.Published on 30 Aug 2023Updated on 11 Mar 202676I haven't received the verification code
To back up, go to your Web3 Wallet > asset bar > more > Wallet Management > Back Up Wallet > Back Up Seed Phrase / Back Up Private Key.3. Why am I not receiving the authentication code when making a crypto withdrawal or selling crypto?Why does it say my authentication code is incorrect? This can happen if you've requested the code too many times in a short period. Wait a moment, then try again. If you're on the app, try switching to the web version instead.Published on 16 Aug 2023Updated on 22 May 202633,136How do I explore new trading opportunities on OKX?
Select the Explore option at the main menu bar Under the Feed section, you'll be able to receive crypto news and updates Select the Feed option to load up the current news update Select Feed and you'll be able to find the latest news and X platform update within the Feed page Read through the latest news update from the FeedHow do I see the latest feed for a specific crypto?Published on 17 Jan 2025Updated on 15 Oct 20253Understanding the risks of using digital payment token services
Before trading, understand the token's market depth and liquidity so you know how easily you can enter or exit a position.Cybersecurity Risk Cyber attacks like fraud, hacking and phishing can lead to theft of your DPTs or private keys - often with no way to recover them. If the platform you use is compromised, your assets and personal data may be stolen. If you share login details with a scammer, they could gain full access to your account.Published on 17 June 2025Updated on 17 Nov 20253How do I manage my wallet? (web)
You will need to either import the seed phrase/private key in the wallet or with cold wallet authorization to complete such actions. How do I discover decentralized applications (DApps)? Simply go to the search bar and search for the DApps that you want by searching for the DApps name. For more details, you can find it here.How to view account analysis? Select Portfolio and enter the PnL analysis page.Published on 22 Aug 2023Updated on 18 Apr 2026905What's OKX Web3 wallet?
As a truly all-in-one Web3 wallet, OKX Web3 Wallet simplifies multi-chain asset management and provides seamless access to decentralized trading, DeFi opportunities, NFTs, and emerging Web3 use cases, making it a complete entry point to the Web3 world.What to know when using a Web3 wallet Decentralization means that you will be in full control of your assets and responsible for securing your wallet's private keys and passwords.Published on 5 Sept 2023Updated on 12 Mar 2026101,922