All
FAQ
Announcements
Product documents
Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for...Published on 8 Aug 2025Updated on 8 May 202610Google Pay – Additional Terms
Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where...Published on 8 Aug 2025Updated on 3 Oct 202513How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on 29 Apr 2024Updated on 17 Apr 2026204Travel Rule FAQ
Additional supplementary information may also be required. Select the channel that the transaction will be transferred to The same may be applied to incoming crypto transfers in regulated regions, where deposits without a Travel Rule message may be locked until you provide additional information on the person who initiated the crypto transfer.If you're making a withdrawal to another exchange:1.Published on 20 July 2023Updated on 5 Feb 2026808How do I complete the required tasks shown in the app?
If there's an additional comment box, you may include any extra context that might help with the review. After submission Once you've completed all fields and uploads, our team will review your submission. If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.Published on 3 July 2025Updated on 10 July 202537How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on 12 Dec 2024Updated on 15 Oct 202580What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect or disconnect a wallet from my account? Connect wallet: Go to Menu in the top-left corner > Profile and settings > Wallet Connect > Connect wallet > Select the wallet you want to connect > Enter your wallet password and complete the verification.Published on 7 Jan 2025Updated on 9 May 20261,374United Kingdom (UK) financial promotions FAQ
If OKX introduces new products or services that fall into a different risk profile, we may need to ask you additional questions.Published on 28 Dec 2023Updated on 9 Feb 202669How do I add margin for margin trading?
The maximum amount you can add or reduce is displayed on the page.Increase or decrease margin in cross margin mode In the cross margin mode, there is no additional button under the position. This is because the futures margin cross margin mode uses the entire value of a specific crypto as margin. If you want to make a margin call, you need to transfer a specific crypto to your trading account.Published on 20 Mar 2023Updated on 13 May 202637How do I request an increase in AUD deposit and withdrawal limits?
Yes, if your initial request is denied, you may submit a new request with additional or updated information for reconsideration. No decision is final. However, we can't guarantee the following requests will be approved.What documents do I need to request a limit increase?Published on 15 Dec 2023Updated on 30 Apr 202610Trade Like A Pro hype rules
Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of the reward are the sole responsibility of the individual reward recipient. Participants who browse the activity or Campaign page and participate in this Campaign are regarded as having read and understood the terms and conditions of the Campaign.Published on 25 Sept 2023Updated on 28 Aug 202513How do I check the status of my institutional verification?
Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejectionPublished on 10 Oct 2024Updated on 8 Oct 202538OKX Beginner's Guide
In certain regions, crypto transactions are subject to the Travel Rule, which may require additional information before the deposit can be unlocked. Note: You must join the campaign before making a deposit. Any deposits made prior to joining will not count toward the task. Please refer to our deposit guides below: Cash deposit How do I deposit AUD with bank transfer? Crypto deposit How do I make a deposit? (app) How do I make a deposit?Published on 22 Aug 2025Updated on 27 Jan 20262Gas fees FAQ
Account activation: new accounts must be activated to function on-chain, incurring a 1 TRX creation fee and additional bandwidth or energy costs, depending on the activation method. Transaction fee calculation: fees combine bandwidth and energy consumption, with TRC-20 token transfers needing both, while TRX/TRC-10 transfers typically require only bandwidth.Published on 17 Feb 2025Updated on 27 Feb 2026273How do I deposit AUD with bank transfer?
However, your bank and other banking partners may impose additional review periods, so we suggest allowing up to 1 business day to receive your first deposit. Make sure the name on your OKX account matches the name on your bank account for a smooth deposit transaction. Any deposits from a third party will be rejected. While we don't charge a fee for AUD deposits via the bank transfers, additional transfer fees may be charged by your bank.Published on 13 Mar 2024Updated on 21 Jan 202633