You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

How do I buy and sell BRC-20 tokens? You can refer to this article to learn more about how to buy and sell BRC20 tokens.6. What should I do if I have insufficient BTC tokens? You can refer to this article to learn more about how to manage assets when you have insufficient BTC tokens.7. How do I unlock Unspent Transaction Output (UTXO)？

Cancelled — You manually cancelled the order.Will I be notified about my trigger order? Yes. You'll receive a push notification and email for each of these events: Order placed Order completed (executed) Order failed (with the reason included) Order cancelled Tapping a push notification takes you directly to the order details page.Why did my trigger order fail?What are the common reasons a trigger order might fail?

Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do? Please refer to the required information and documents, and submit via OKX app > P2P trading > Profile > Account restriction dispute5.

What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

How do I choose a lead trader as a copy trader? Here you can view key data about each lead trader to help you decide whose trades you want to copy.

You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Express buy Select the crypto you want to buy Enter the cash amount you want to spend or the crypto amount you want to buy and select either Visa or Mastercard option under the Pay with Select your debit or credit cards to proceed with the payment Select Add card.

Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

Note: You can refer to How do I verify an individual account for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason for identity verification? You can check your email for the failed reason and submit it again by clicking the link. Learn more in Terms of Service.

We recommend checking all possible locations where you may have stored your seed phrase backup, such as handwritten notes or saved records from when the wallet was first created.Q: What should I do if I have imported my seed phrase but still don’t remember my wallet password? If you have backed up your seed phrase or private key but forgot your wallet password, you can re-import the seed phrase or private key to reset the wallet and create a new password.

Why can't I find a specific crypto in my OKX Wallet, and how can I add it? If you can't find the crypto that you want to receive, you can open your OKX wallet, select Manage crypto > Custom crypto, select a network, and enter the contract address to add it. Find out more here.8. How can I cancel or replace a pending Ethereum transaction in OKX Wallet?

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account.