You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

How do I buy and sell BRC-20 tokens? You can refer to this article to learn more about how to buy and sell BRC20 tokens.6. What should I do if I have insufficient BTC tokens? You can refer to this article to learn more about how to manage assets when you have insufficient BTC tokens.7. How do I unlock Unspent Transaction Output (UTXO)？

Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

An API key allows external applications and platforms to connect to your OKX account for: Reading account data Executing trades automaticallyHow do I create an API key? Log in to OKX Go to Profile > API Select Create API key Set a name for the key Select the account or subaccount you want to use Choose the required permissions Create a passphrase Confirm using your OKX account’s 2FA security codesWhat API permissions are available?

Can I cancel an "Add from exchange account" transfer after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required. If you want to learn more about Pay, visit here.

We recommend checking all possible locations where you may have stored your seed phrase backup, such as handwritten notes or saved records from when the wallet was first created.Q: What should I do if I have imported my seed phrase but still don’t remember my wallet password? If you have backed up your seed phrase or private key but forgot your wallet password, you can re-import the seed phrase or private key to reset the wallet and create a new password.

Note: You can refer to How do I verify an individual account for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason for identity verification? You can check your email for the failed reason and submit it again by clicking the link. Learn more in Terms of Service.

Why can't I find a specific crypto in my OKX Wallet, and how can I add it? If you can't find the crypto that you want to receive, you can open your OKX wallet, select Manage crypto > Custom crypto, select a network, and enter the contract address to add it. Find out more here.8. How can I cancel or replace a pending Ethereum transaction in OKX Wallet?

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account.

Market conditions: stay informed about market trends and conditions, as these can impact the effectiveness of your TP/SL settings.How do I place a TP/SL with a Limit Order on OKX? When placing a Limit Order on our platform, you can simultaneously set Take Profit (TP) and Stop Loss (SL) orders to manage your trades effectively. Follow these steps to set up TP/SL with a Limit Order: Enter Order Details Order price: specify the price at which you want to execute the trade.

Note: if you want to convert BTC or ETH, the other asset must be BTC, ETH, or a stablecoin. Direct conversion between BTC/ETH and most tokens isn't available.5. What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.

If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?