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Why can't I withdraw my rewards?
Some campaigns place a hold on rewards for a set period before they're available to withdraw. Hold periods vary by campaign, so always refer to the campaign page and its terms and conditions for the exact details. To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with...Published on May 22, 2026Updated on May 22, 2026Why can't I join or claim rewards from a campaign?
Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards? Task not completed Some campaigns include specific task or progress requirements. Rewards can only be claimed after all required tasks are completed within the campaign period.Published on Jun 10, 2025Updated on May 22, 202614,707How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on May 21, 2026Updated on May 21, 2026How do I turn on the order sharing feature?
Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.Published on Jan 14, 2025Updated on Mar 31, 202610How do I create passkeys? (web)
It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the account.Published on May 21, 2026Updated on May 21, 2026OKX AI 101
Read-only mode: use --read-only so the AI can only view data, not execute any trades. Demo first: use --demo mode to test with simulated funds before going live with real capital. Avoid unofficial Skills: these may lead to asset loss. Only use skills reviewed by OKX.What is OKX Skills Marketplace? Skills is OKX's open marketplace for AI trading capabilities. Developers publish modular skills; users install what they need — like adding plugins to an AI assistant.Published on May 4, 2026Updated on May 22, 20262How do I close my account? (web)
Once cleared, those assets can't be recovered.Published on Aug 22, 2023Updated on May 22, 2026461What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025132How do I migrate my email address or phone number to another account? (web)
Account migration can't be completed if the account being closed is linked to both a phone number and email address. Each user can only have one verified account.Published on Aug 22, 2023Updated on May 15, 2026393Outcomes FAQ
Due to regulatory requirements, Outcomes is unavailable in certain countries and regions, including but not limited to: the United Kingdom, Singapore, Japan, Canada, Hong Kong, Iceland, and the U.S. states of Florida and Rhode Island. Please refer to platform announcements for the full restricted list. If you are in an unsupported region, you will be unable to see the Outcomes entry point or conduct trades.Why can't I see the Outcomes entry point?Published on May 20, 2026Updated on May 21, 2026How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 20252OKX API FAQ
Only read-only API keys bound to an IP or specific permissions will not expire.Can orders be placed in currency units when placing orders through the interface? No; for contract orders, the interface defaults to orders in number of contracts. If you need to calculate the conversion between the number of contracts and coins, you can refer to the number of contracts-to-coin conversion interface here.How to obtain the fluctuation rate of the interface?Published on Sep 20, 2024Updated on May 22, 2026138How do I explore new trading opportunities on OKX?
Head over to the trading screen and select Feed on the trading chart screen Proceed to select Feed option on the trading chart page The Feed allows you to explore news and updates from the X platform that are directly related to the token displayed on the chart Once on the page, you can view the current news updatePublished on Jan 17, 2025Updated on Oct 15, 20253How do I add my emergency contact?
Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact. Learn more on emergency contact Enter your contact details. Fill in all the requested details of your emergency contact Toggle on Let OKX notify this contact option if you’d like us to send them a heads-up that they’ve been listed as your emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026290How can I do spot trading with the Jupyter Notebook?
How can I read my account balance? For more information on how to read your account balance, please read our dedicated guide.Published on Sep 29, 2023Updated on Sep 10, 2025559