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How do I identify OKX official accounts?
Open Reddit community and copy the Reddit link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Instagram To verify the official pages: Verify official page: go to the page and copy the Instagram page link. Verify username: refer to the bio section of the page, and copy the username.Published on Aug 11, 2023Updated on May 12, 20265,378Why can't I withdraw my rewards?
To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.Published on May 22, 2026Updated on May 22, 2026How do I automate my trades?
Find out more about copy trading and how you can explore it here.How do I utilize the Liquid Marketplace for automated trading? Access the Liquid Marketplace: log in to your OKX account and navigate to the Liquid Marketplace section. Set up automated strategies: use trading bots or API access to develop and deploy your automated strategies within the Liquid Marketplace.Published on Oct 1, 2024Updated on May 4, 202612How do I convert my crypto?
There are 2 converting methods offered in OKX: Convert cash to cryptocurrency: Convert EUR to your preferred cryptocurrency Convert cryptocurrency to cryptocurrency: Convert your available cryptocurrency to your preferred cryptocurrency Open your OKX app, select Trade > Convert Opening Convert page from homepage Select either EUR or the available crypto in Convert from/to sections Note: only...Published on Sep 5, 2024Updated on Nov 17, 20257How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address...Published on Sep 6, 2023Updated on Oct 15, 20253How do I check my deposit progress?
For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals. If the number of confirmations is below the withdrawal requirement, the relevant assets will be temporarily unavailable for withdrawal.Published on May 21, 2026Updated on May 21, 2026How do I download my account statements?
I want to download order history Order History shows all the orders you've placed. Example: If you placed a limit order—whether it was filled, canceled, or expired—it will appear here. To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days.Published on May 21, 2026Updated on May 21, 2026How do I change my verified name?
Note: this feature may not be available in all regions. If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase. Tap the...Published on Mar 18, 2026Updated on Apr 20, 202638How do I add my emergency contact?
If we are unable to contact you after a defined period of inactivity, we will attempt to contact your emergency contact using the information you have provided.How do I add emergency contact?App Log in on your OKX app > Tap the Main Menu icon in the upper left corner > Profile and settings > Security > Emergency contact. Select Emergency contact under Advanced security Read the description and guide on the introduction page, before proceeding to add emergency contact.Published on Jul 24, 2025Updated on Feb 12, 2026290How do I verify my identity with SPID?
Can I use traditional identity verification if I don’t have SPID? Yes, traditional identity verification methods will remain available for those who do not wish to use SPID.4. How is my SPID data protected on OKX? We prioritize data security and complies with all GDPR regulations. Your SPID data will only be used for verification purposes and will not be stored beyond the necessary period to meet legal requirements. Data is used and stored in accordance with OKX's Privacy Policy.5.Published on May 2, 2025Updated on Dec 1, 20253How do I download my account statements?
I want to download order history Order History shows all the orders you've placed. Example: If you placed a limit order—whether it was filled, canceled, or expired—it will appear here. To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days.Published on Nov 6, 2024Updated on May 21, 2026How do I update my authenticator app?
You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Security verification unavailable to start reset your authenticator app.Published on Aug 1, 2024Updated on Mar 16, 2026201How do I freeze my account? (app)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it by completing security authentication (Phone authentication, Email authentication and Authenticator app). You may contact our customer service...Published on Jul 11, 2024Updated on May 20, 20267How do I secure my exchange account?
We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from? Cryptocurrency enables fast, global transactions without central oversight, making it unique and powerful. However, these transactions are final and cannot be reversed, unlike credit card payments.Published on Jun 12, 2024Updated on May 22, 20261,343How do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continue You'll receive an email/SMS confirmation upon successfully changing your phone numberI can't log in to my account You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.Published on Sep 7, 2023Updated on May 21, 2026