If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: please follow here to reset Two-factor authentication (2FA)Device verification Your new device will receive a verification code.

The assets have already left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.

Where can I find the minimum deposit amount required for non-BTC?

What should I do if untradable assets cannot be withdrawn? If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

How long do I have to complete the Satoshi test once I start it? You have a time window to complete the Satoshi test from the moment you initiate it. This'll be specified before starting the test. Be aware of this timeframe to ensure timely completion.9. What should I do if the Satoshi test is successful? If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10.

Fixed-term products: If you have ongoing fixed-term products, please contact customer support after the term ends and we'll assist you with redemption and withdrawal.I have outstanding loans. What should I do? Please use the available assets in your account to repay your loans first.

This is to prevent users redeeming multiple prizes for a collectible, or trading Rare or Ultra-Rare collectibles that no longer have a utility associated with them.What if I cannot use my prize, or I don't want to redeem it? You can sell any Race Rewind digital collectible on our marketplace for free or for a fee of your choosing. Utilities must be claimed within 3 weeks of the minting window closing.

Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.

By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account? Yes, an OKX exchange account and a completion of identity verification are required to create a Pay account.What can I do with my Pay account? Pay your contacts (friends and family) with USDG and USDC in Pay.

Do I need an existing ZEN account to use ZEN.COM on our platform? Yes, you'll need an existing ZEN.COM account along with its in app installed and logged in on your phone to make a successful transaction. If you don't have a ZEN account, you'll receive a text message on the phone number you provided to download and register on their app.4. How do I know my ZEN.COM has been successfully connected?

Get SMS/email and Authentication code and Continue to close the account Note: it's required to bind with an authentication app in your account before closing itWhy can't I close my account?I still have a balance in my account Remember to withdraw your remaining balance before you proceed to close your account.What if I have a small balance I can't clear? If you have a small remaining balance that can't be withdrawn or converted, contact OKX Assistant for help.

When will I get my BTC reward? Your rewards will appear in your account shortly after you earn them, but they are "locked" for 60 days. After this 60-day period, you are free to trade or withdraw your rewards.7. I opted-in and made a purchase, but I still don't have my rewards. What should I do? If you have opted in and made an eligible purchase but still haven't received your reward, please contact our customer support team for help.