All
FAQ
Announcements
Product documents
What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 15 May 20264How do I make full use of OKX's time-saving NFT trading tools?
In the fast-paced world of cryptocurrency trading, time is of the essence. To empower you with greater control over their trades, we offer a suite of advanced features designed to streamline the trading experience. Let's delve into the time-saving tools that set OKX apart in crypto space. Order book mode: enhancing precision OKX introduces an Order Book Mode allows you to dive deep into market...Published on 5 Jan 2024Updated on 12 Sept 202510How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on 18 Mar 2026Updated on 20 Apr 202639OKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on 19 Jan 2026Updated on 13 May 2026107How do I check the status of my returned withdrawal?
Customer service will reach out to you once they have the full details Note: to help speed up the investigation, please prepare one full video recording that covers the following: Conversation with the external platform’s customer support The conversation must state the reason for the returned withdrawal.Published on 30 Oct 2023Updated on 9 Feb 2026293What's OKX Web3 wallet?
Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.Published on 5 Sept 2023Updated on 12 Mar 2026101,914How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on 25 Sept 2023Updated on 6 May 202631,354How do I add margin for margin trading?
In the cross margin full position mode, orders will not display under the "Position" section when margin trading, and there is no additional button. This is because the cross margin full position mode combines the value of all cryptos in the Trading Account into USD to serve as the opening margin. If you need to add margin, you can transfer any one or multiple cryptos into the "Trading Account."Published on 20 Mar 2023Updated on 13 May 202637How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on 6 Nov 2024Updated on 21 May 2026How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 28 Apr 2026859How does insufficient permissions for TRON wallet addresses work?
If your address doesn't have permission, kindly update the owner permissions to regain full access to the wallet. The outcome of the TRON wallet address search To learn more about other Risk Fraud topics, visit here.Published on 20 Aug 2024Updated on 19 May 2026226What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on 15 Jan 2026Updated on 13 Feb 202653Why did my identity verification fail?
Issue Description: The system detects that your full name or date of birth in your profile is incorrect, missing, or unreadable. The uploaded document does not contain a photo of your face, or the face photo is unclear. The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted.Published on 5 Sept 2023Updated on 13 May 202611,575USD-margined futures FAQ
Currently, traders in certain jurisdictions are prohibited from actively borrowing USDG, and the liability (negative equity) generated by negative UPL (unrealized PnL) will be handled in the following way — For example, when the negative equity of USDG exceeds the interest-free quota equivalent to 20,000 USD due to market fluctuation and reaches -25,000 USD, the full amount of -25,000 USD will be converted to USDC.Published on 13 Oct 2025Updated on 4 Mar 202625TradFi/Stock Perpetuals FAQ
To view the full fee schedule, visit the Trading Fee page and select Futures > TradFi.7. If dividends aren't distributed, will the contract price be reduced by the dividend amount? No. The dividend ratios and amounts for the Stock Perpetuals currently listed are low relative to the daily price movements of the underlying stocks, so OKX doesn't apply any dividend adjustment to these contracts. 8.Published on 1 Apr 2026Updated on 21 May 20266