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USDⓈ contract FAQ
What should I do if a stablecoin loses its peg? How does the system respond if USDC experiences a de-peg? The system will monitor the exchange rate fluctuations of stablecoins such as USDC. If there is a risk of depegging, the function to convert USD liabilities to USDC liabilities will be suspended. At the same time, the platform will activate emergency mechanisms, such as using the risk reserve fund to cover part of the risk. Is USDG exposed to de-peg risk as well?Published on 17 Oct 2025Updated on 20 May 20265Why is my OKX app not working?
Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order: Important Note: if you have created a Web3 wallet, back up your wallet first.Published on 16 Mar 2026Updated on 23 May 202615How do I use the custom interval feature?
This feature enables users to tailor their charts to specific trading strategies by defining unique intervals.How do I set a Custom interval?Published on 5 Mar 2025Updated on 10 Sept 20256Accredited Investor Trading Fees
I check which fee schedule applies to me?Published on 8 Dec 2025Updated on 17 Apr 2026OKX x McLaren NFT Sweepstakes Terms & Conditions
The foregoing arbitration provision shall not apply to a claim by a party seeking equitable or injunctive relief arising out of or related to this Agreement, which may be brought by a party in the state and federal courts of San Francisco, California to which each party consents to the jurisdiction thereof and waives forum non conveniens.Published on 25 Apr 2024Updated on 8 Sept 2025607Copy trading FAQ
What factors could stop me from copying a trade in copy trading?Published on 15 Sept 2023Updated on 20 Apr 2026686How do I avoid scams from off-site communication in P2P transactions?
Click Appeal immediately if anything seems suspicious.What do I need to do If I’ve been scammed? Always use the Appeal button directly on your P2P order before canceling. Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses).Published on 11 Sept 2025Updated on 26 Sept 202516I haven't received the verification code
Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.Published on 16 Aug 2023Updated on 22 May 202633,133How do I use the Futures Analysis tool?
What's the Futures Analysis tool, and how does it work for me? Regardless of your trading experience, documenting your trades and understanding your trading performance is the first step in becoming a better trader. The futures analysis tool allows traders to quickly and easily evaluate your historical trading performance. With this tool, you'll be able to track your trades in a calendar view, profitability by ticker and see detailed trading related metrics.Published on 3 May 2024Updated on 24 Apr 202680Block trading basics
The minimum notional size for a block trade is US$1,000 or equivalent.Why is the combo price on the RFQ builder different from the price the maker expects me to pay? The combo price as displayed on the builder is based on the mid-point of the latest bids and asks on the order book. However, block trading occurs off of the order book as a privately negotiated transaction between a Taker and a Maker.Published on 29 Jun 2022Updated on 6 Mar 202617How do I use the custom formula feature?
Formula from the list of options Select Custom Formula from the Advanced option Enter your formula using mathematical operators For instance, you would like to compare SOL’s performance to BTC using SOL/BTC, or evaluate the stronger pair by calculating SOL/BTC – ETH/BTC You can create a formula using up to 10 pairs with +, -, /, and * operations Once a formula is created, the chart dynamically updates with candles that reflect the calculated values in real timeHow does the custom formula feature help mePublished on 5 Mar 2025Updated on 10 Sept 20254What's OKX Card?
With OKX Pay, you can: Save, spend, and send money globally Earn interest in your account balance Pay directly using your OKX Card from your available funds Everything is managed in one app—simple, transparent, and convenient.How can the OKX Card help me save on international travel?Published on 24 Mar 2026Updated on 14 May 202692What do I need to do when I change my country of residence?
Learn more how you can do it here. Upon successful identity verification, your country/region of residence will be updated to your new one.Published on 10 Apr 2025Updated on 16 Mar 2026629A beginner's guide to identity verification
How do I verify an individual account? Guide to ID and selfie photos for identity verificationPublished on 25 Sept 2023Updated on 30 Apr 20266,472Affiliate FAQ
What should I do if I don't receive Affiliate Program commission or receive less than expected? For commission-related queries, you may go to More > Affiliates> Commission activity page to check the information below: Feature Highlights Introducing the concept of "eligible trading volume" to differentiate between total trading volume and the trading volume that qualifies for commission.Published on 4 Dec 2024Updated on 6 Apr 2026728