All
FAQ
Announcements
Product documents
Why do I have to trade on OKX Liquid Marketplace?
Nitro Spreads: Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage. It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.Published on 13 Mar 2024Updated on 30 Oct 202516How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026441How do I add OKX widget on my phone?
Note: in case you have skipped the prompt, you may find this toggle from Settings > Apps > Menu > Special access > Appear on top > Make sure toggle is on for OKX.Published on 15 Aug 2023Updated on 24 Apr 20266,042How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on 5 Sept 2023Updated on 6 Apr 20267,040How does futures spread trading work on OKX Liquid Marketplace?
Low margin requirements: benefit from lower margin requirements thanks to OKX's Portfolio Margin model, which offsets the risk of positions that have the same underlying and opposite directions. Volatility minimization: avoid the volatility risk of only entering one leg of the trade – both legs of spread trades execute simultaneously, or else neither does.Published on 13 Mar 2024Updated on 10 Sept 20256How can I enhance my OKX app security?
Follow this guide to enhance the security of your OKX app and device:Scenario 1: I have downloaded the unofficial clientWhat are the risk indicators? The app interface appears distorted or has functional abnormalities. You cannot update the app through official channels. The app frequently requests unnecessary permissions (e.g., access to contacts, SMS).How do I obtain the official OKX Client?Published on 14 May 2026Updated on 20 May 2026What is Leverage, Futures and Margin?
If you have questions, please reach out to our OKX Assistant.Published on 9 Apr 2026Updated on 9 Apr 2026What should I do if I want to withdraw assets that are not supported on other platforms?
If you choose USDT on the X Layer network and the other platform or wallet does not support the X Layer network, you cannot use the USDT deposit address from other networks. Even if the crypto is the same, USDT, a network mismatch will result in withdrawal failures. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," you cannot cancel the withdrawal on the platform. The assets have already left the OKX platform.Published on 8 Apr 2025Updated on 3 Feb 202611Address type upgrade FAQ
Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.Published on 26 Aug 2025Updated on 22 May 2026859How do I invite existing users to join the Affiliate Program?
Does this rebinding rule conflict with the VIP rebinding policy? No, there's no conflict.6. When does the updated commission rate take effect after rebinding? It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on 27 Sept 2023Updated on 21 May 2026Index components weightage adjustment FAQ
How does the updated index weighting method affect my trading strategies? After the weighting adjustments, the components that have higher volume and better liquidity will have higher weights. Thus, these components will have more impact on index prices, which means index prices will be more stable and closer to fair market prices. If you don't have any strategies based on index price, no action is required. If you have such strategies, the actions needed are subject to the specific strategies.Published on 14 Dec 2023Updated on 12 Feb 202613Affiliate FAQ
How long does the affiliate application process take? We don't have a specific timeframe for the affiliate application review process. The review time may vary depending on application volume and the information provided. You'll be notified of the result once the review is completed.Multi-level Rebate FAQ1. As an upper-level affiliate, can I upgrade a user to a sub-affiliate?Published on 4 Dec 2024Updated on 6 Apr 2026728Why did my identity verification fail?
Under 18 Years Old The document you submitted does not meet the platform’s requirements. The system has detected that you do not meet the minimum age requirement. You may reach out to us via OKX Assistant once you have reached the age requirement to complete your identity verification.Published on 5 Sept 2023Updated on 13 May 202611,575What onboarding information is required for a Trust?
Authorized user: Persons who have access to and can operate your institution’s OKX account. * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient.Published on 13 Oct 2023Updated on 12 Feb 2026119How do I submit my proof of address (POA)?
Frequently Asked Questions I have moved abroad and cannot provide Proof of Address from my originally registered country. What should I do? In this case, we recommend contacting our customer support as soon as possible to explain your situation. We will provide a customized solution based on your specific circumstances. I have moved and cannot provide proof for the address shown on my ID. What should I do? You may provide Proof of Address for your current residence.Published on 5 Sept 2023Updated on 28 Apr 2026859