All
FAQ
Announcements
Product documents
OKX Learn to Earn: BTC halving 2024 event rules
You can learn about Bitcoin halving with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 28 March 2024, 00:00 UTC - 30 April 2024, 23:59 UTCHow do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz.Published on Mar 26, 2024Updated on Aug 28, 2025FAQ6,677OKX Learn to Earn with OKX and TON (The Open Network) phase two event rules
You can learn about the TON ecosystem and their partnership with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 29 December 2023, 00:00 UTC - 21 January 2024, 23:59 UTC.How do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz.Published on Dec 26, 2023Updated on Apr 3, 2026FAQ4,136How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.YouTube Go to the YouTube page, copy the page link. Open YouTube channels and copy the YouTube link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link. Note: you can also use YouTube username to verify.LinkedIn Go to the LinkedIn page, copy the page link.Published on Aug 11, 2023Updated on May 12, 2026FAQ5,377OKX Beginner's Guide
(web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly. Open your OKX app, select Trade > Spot Tap twice on Trade option and select Spot Select Menu > Learn center to learn how to trade using Spot trading Watch the trading tutorial in Learn Center by selecting the top-right menu Learn more about Spot trading here.Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1Trading Bot Marketplace FAQ
Learning tool: by observing bot's trades, beginners can learn about market strategies and trading patterns. Experienced traders: Time-saving: experienced traders can select bots that align with their strategies, freeing up time for other market analysis or activities. Risk management: by using bots, traders can implement complex strategies consistently and without emotion, reducing the risk of human error.Published on Jun 13, 2024Updated on Jan 2, 2026FAQ52What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.Published on Jan 21, 2025Updated on Apr 3, 2026FAQHow do I start trading cryptocurrency on OKX with Smart Trading?
Learn how to start trading crypto with ease thanks to Smart Trading today.Published on Apr 7, 2024Updated on May 11, 2026FAQ75How do I share order parameters?
Learn more about other trading-related topics here.Published on May 7, 2025Updated on Sep 10, 2025FAQ4What's demo trading and how do I use it?
This dual-purpose platform caters to both novice and experienced traders, offering a dynamic space for continuous learning and skill development in the ever-evolving world of cryptocurrency trading.What are the benefits of using demo trading? Risk-free trading: one of the biggest advantages of demo trading is that it allows traders to test their strategies and make mistakes without risking any real money.Published on Oct 1, 2025Updated on May 14, 2026FAQ3Which types of institutions are supported by OKX?
Privately owned financial Institution Privately owned company Fund Family office (private investment vehicle) Non-profit organization Trust Government-owned enterprise Publicly traded company If you're wondering about your type of institution, learn more about it here.Published on Jan 29, 2025Updated on Sep 27, 2025FAQ49What should I do if facial recognition fails?
Learn more here: How do I download my account statements?3. Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on May 14, 2026FAQ500How can I enhance my OKX app security?
If suspicious activity persists, switch to a trusted device and perform the following checks:Audit the security of your account Reset your login password: create a strong, unique password used exclusively for OKX, learn how you can change it here. Review your authenticator app: verify the authenticator app if it's correctly bound to your account. Reset it immediately if compromised, and enable Two-factor authentication (2FA) if it's not yet activated. Learn how you can do it here.Published on May 14, 2026Updated on May 19, 2026FAQWhat's demo trading and how do I use it?
This dual-purpose platform caters to both novice and experienced traders, offering a dynamic space for continuous learning and skill development in the ever-evolving world of cryptocurrency trading.What are the benefits of using demo trading? Risk-free trading: one of the biggest advantages of demo trading is that it allows traders to test their strategies and make mistakes without risking any real money.Published on Dec 12, 2023Updated on May 19, 2026FAQ1,003What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026FAQ114What should I do during or after a scam?
Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on May 15, 2026FAQ754