To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.

You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.

You must claim your reward before the campaign period ends. Once claimed, it'll be credited to your account. Read more here. New User Bonus Rewards are credited after you complete the required tasks within the campaign's validity period. Read more here. If you'd like to check the reward distribution time for a specific campaign, please refer to its Terms and Conditions section on the campaign page.Why can't I claim my rewards?

You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.

Digital assets are speculative and highly volatile, can become illiquid at any time, and are for investors with a high-risk tolerance. Investors in digital assets could lose the entire value of their investment. Please note that the value of the reward may fluctuate and may not be equal in value at the time the reward has been distributed to the particpant based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment.

What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.

If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security? If suspicious activity persists, switch to a trusted device and perform the following checks:Audit the security of your account Reset your login password: create a strong, unique password used exclusively for OKX, learn how you can change it here.

How can I go further with the OKX API with a Jupyter Notebook? For more examples, download the full Jupyter Notebook here. If you have any questions about our APIs, you can join our API community and raise them in the community.

Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.

Trojan horse viruses are likely to be present in browsers and input method applications.What should I do if my account is automatically logged out on the PC (requires device time calibration)? For the security of your account, we recommend calibrating your device time and then trying to log in again. If the issue persists, please check and adjust your device’s time settings.

If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.

Please plan ahead and ensure you complete all operations within the grace period.How will I be notified about the account closure? Once the decision to close your account is made, a formal notification email will be sent to your registered email address. You can search for keywords like 'OKX,' 'closure,' or 'account' in your inbox. If you can't find the email in your main inbox, it may have been filtered into another folder (such as Promotions, Spam, or Junk). We hope this helps.

It's more like setting the stage for an attack — the first step in setting up a greater crypto scam.How do scammers know my deposit address? Most blockchain transaction data is publicly available. Anyone can view transaction records and deposit addresses through a blockchain explorer. While attackers can see deposit addresses, but they can't directly identify the owner behind them.How do I spot a dusting attack?

Can I withdraw funds directly to Apple Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Apple Pay? Although Apple Pay enables instant crypto purchases, some purchases may be subject to a temporary withdrawal hold as part of our security protocols.6. My Apple Pay transaction was declined, but I still see money deducted.

How can I set the trading bot? Our crypto trading bot allows you to manually determine the grid parameters. This approach can offer greater user control. Learn how to set it below: Enter the upper and lower price bounds for your desired trading range. Then, enter the number of grids you'd like to fill the range. This will determine the size of the buy and sell orders the bot creates.