What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

Sanctions are measures taken by various countries to influence the behavior, policy or actions of other countries, sectors, or individuals. They can be general or specific, as well as economic, financial, or political, and can restrict trade or movement. By far not all countries apply the same sanctions, and sanctions do not only attach to activities within a country’s borders. If there is one...

What are the common reasons a trigger order might fail? Here are the most common causes, the message you'll see, and what to do: 5% protection threshold exceeded - Place a new order when market conditions are less volatile. Insufficient balance - Top up your balance and place a new order. Token delisted - The order can't be retried. Choose a different token. Payment method invalid or expired - Update your payment method and place a new order.

What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.

Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?

To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu or you can view the full list of supported assets here. Note: if you want to convert BTC or ETH, the other asset must be BTC, ETH, or a stablecoin. Direct conversion between BTC/ETH and most tokens isn't available.5. What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold.

What are untradable assets? Untradable assets are crypto that OKX doesn't support, and can't be traded. To learn more about how to withdraw your untradable assets, see What should I do if I accidentally deposit crypto that OKX does not support? However, to improve our user experience, we support untradable asset withdrawals. Note: There's no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported.

Ensuring your asset is safe and you can enjoy a better VIP rate during the binding period.

What's a limit order and market orders? When placing an order to buy or sell to close a position, the most commonly used order types are limit orders and market orders. You can choose the order type that best suits your trading needs.What's a limit order? A limit order is an order where you set the order quantity and the maximum price you are willing to buy or the minimum price you are willing to sell.

How do I check my current fee rates and what are the fee rates for different levels? You can log in to your account on our website and go to Assets > My trading fees. You can refer to My fee tier for your current fee tier level and the trading fee schedule, which includes the fee rates for each instrument and trading pair.

Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.

What's an external network in Earn? The external network is where we securely send your deposit so you can get earnings. The external network, also known as a protocol, determines the terms of an offer.

What transactions are excluded from trading volume calculations? Trading volume does not include transactions that have: 0 trading fees, or Negative trading fees These transactions are excluded from all campaign-related volume calculations. For a full breakdown of fee structures and applicable scenarios, please refer to the official OKX fee documentation here.Does all trading activity count toward the campaign volume? No.

CeDeFi trades are executed within a self custody wallet and users are responsible for approving transactions to be executed in the self custody wallet with any third party decentralized protocols. OKX is NOT obligated to report CeDeFi trades to the IRS and issue Form 1099-DA. It's solely users' responsibility to keep track of the cost basis of crypto assets within a self custody wallet and report...

What's a fund? Funds are collective investment vehicles established by pooling money from investors, such as hedge funds, pension funds, mutual funds, and private investment funds.Who are the key persons for a fund?