You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds. Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform.

You can check the minimum withdrawal amount for each crypto on this page.How do I close positions and cancel open orders? For detailed instructions, see Why is my account restricted and what should I do?.FAQCan I appeal or restore my account? Unfortunately, account closure decisions are final and are made after a comprehensive platform review. We're unable to accept any appeal requests.Why did I receive an account closure notification?

Once you have made your first cash deposit, you can start buying crypto: Open your OKX app > Buy Log in to your account on okx.com, go to Buy crypto > Express buy Select the crypto you want to buy with cash Enter the cash amount you want to spend or the crypto amount you want to buy and select Next Preview your purchase and select Buy After completing your buy order, your cash balance will be deducted and you will receive your crypto in your My assetsFAQ1.

Cancelled — You manually cancelled the order.Will I be notified about my trigger order? Yes. You'll receive a push notification and email for each of these events: Order placed Order completed (executed) Order failed (with the reason included) Order cancelled Tapping a push notification takes you directly to the order details page.Why did my trigger order fail?What are the common reasons a trigger order might fail?

Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.

Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?

What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select Deposit Search for the token you want to deposit Choose the appropriate network.

Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Buy and Sell Select the crypto you want to buy Insert the cash amount you want to spend or the crypto amount you want to buy and change to Visa or Mastercard option in the Pay with section Select Add card.

Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification? You can check your email for the failed reason and submit it again by clicking the link.

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account.

Market conditions: stay informed about market trends and conditions, as these can impact the effectiveness of your TP/SL settings.How do I place a TP/SL with a Limit Order on OKX? When placing a Limit Order on our platform, you can simultaneously set Take Profit (TP) and Stop Loss (SL) orders to manage your trades effectively. Follow these steps to set up TP/SL with a Limit Order: Enter Order Details Order price: specify the price at which you want to execute the trade.

Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4. Return to your Web3 wallet, select Send > select crypto and network 5.

Where can I find the minimum deposit amount required for non-BTC?

Note: if you want to convert BTC or ETH, the other asset must be BTC, ETH, or a stablecoin. Direct conversion between BTC/ETH and most tokens isn't available.5. What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold. The maximum limit depends on the specific crypto. You can insert an amount and select Convert for a preview.