If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?

The exchange crypto gift feature has been discontinued. However, you can still send crypto gift to friends or groups via OKX Pay.Step 1: Create a group chat Crypto gifts can only be sent to a group, so you'll need to start by creating a group chat.Here's how: Open the Chat page in Pay. Tap the plus (+) icon at the top right corner. Select New chat, then tap New group. Add at least two friends to...

Payments are even more seamless with our instant messaging (IM) feature. For group chats, you can send crypto using gifts instead.1.

flow) IM Card allowing them to place a reorder The view from the buyer's side Seller Image proof submitted by buyer IM Card informing seller of buyer intention to recreate order The view on the seller's side If you want to know how you can download a P2P order receipt, visit here.

For buy ads, there's no option to set requirements — merchants can communicate them directly to the seller via IM chat. Select verification requirements Review and publish: carefully review all ad details before you proceed to publish. Once everything checks out, post your ad. Our P2P platform will make it visible in the marketplace with the verification tag.How does the verification process work?

If you've made the payment but the order is canceled after the order expires, you can do the following: Reach out to the seller via IM chat to provide proof of payment and arrange for a refund; or Check if the seller is still advertising Sell ad with the same amount, then raise a new same-value order to the seller. Do provide the seller with your payment proof of the previous order and explain the situation to them and ask for a refund; or Raise a dispute.What should I do if my order fails?

You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account.

You can also view your past chat history with our customer support team through the following methods. Please note that the notification email itself can’t be replied to directly — it’s for notification purposes only. To respond to our support team, you’ll need to open the ticket details using the unique link provided in the email. Note: If your ticket has been closed, you'll no longer be able to reply to it.

An MSA risk unit is designed for institutional asset management scenarios where a delegator delegates a trading team to manage loan operations on their behalf. Unlike a normal risk unit, all accounts in an MSA risk unit must be MSA accounts bound to the same trading team as the delegate account. What conditions must be met before creating an MSA risk unit?

You can also reach out to the project's support team if you need further assistance.

Introduction Reward Rally is a time limited referral program that lets you invite multiple friends to form a team Instead of the usual one-to-one referral program, Reward Rally requires you to form a team, encourage your invitees to complete simple tasks, and fill your progress bar. Once your team reaches 100%, you'll unlock your reward. Rewards can include crypto, trading bonus, or rebate cards, depending on your region.

Provide clear details on: Total supply Token distribution Utility and value Strong tokenomics show sustainability and long-term viability.Should I introduce the leadership team? Yes. Include short bios of key team members highlighting: Relevant experience Roles and responsibilities Notable achievements A strong team builds trust.Is financial transparency important? Yes.

Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7. Why can I only reach out via email?

For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.

Our specialized team can assist you via live chat to start the process of resetting the verification and allow you to select the correct country.To do so, we will need: A screenshot of the error or the screen you are currently seeing Confirmation of your current country of residence. The type of ID document you have. We will escalate your case to the appropriate team and notify you through your ticket as soon as the change has been completed.4. Is OKX still the same platform?