All
FAQ
Announcements
Product documents
How to fix passkey error 50162 on Android devices
Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.Published on 8 Dec 2025Updated on 26 Dec 20252,879How to get started with Savings Starter?
Savings Starter aims to help new users get started with our Earn product. You can earn up to 30% APR for 3 days when you subscribe to this product.Rules Savings Starter is only available for eligible first-time Earn users who have completed their identity verification through their master OKX account. You can only subscribe once to a Savings Starter product. You can redeem your crypto from Savings Starter at any time.Published on 5 Sept 2023Updated on 9 Feb 20262,412How do I get started with On-chain Earn?
How can I start earning?On the app Open your OKX app, go to Earn Select Earn from the homepage Find the crypto you'd like to start earning, and check the available offers Enter the amount and select Preview. If you've got an insufficient amount, you can Buy / Convert / Deposit crypto before continuing.Published on 14 July 2025Updated on 20 Nov 2025How do I start onboarding as an institutional user?
To start using your institutional account, you have to verify your identity and complete the Know Your Business (KYB) requirements with us. This is required in order to keep your account and assets secure. The verification process ensures our exchange is safe and prevents fraud from taking place, alongside other illegal activities.Published on 10 Oct 2024Updated on 2 Feb 202656How do I get started with OKX Trade?
1. What's OKX Trade? OKX Trade aims to provide users with one-stop cross-chain aggregation transaction services. Through smart order routing algorithms, we'll find the most efficient swapping routes and split trading amounts across multiple routes in a single transaction to help users buy or sell at the best available price. Currently, OKX Trade is built on 1inch, an aggregation protocol on the...Published on 26 July 2022Updated on 21 May 202678How do I start trading cryptocurrency on OKX with Smart Trading?
Learn how to start trading crypto with ease thanks to Smart Trading today.Published on 7 Apr 2024Updated on 11 May 202675How do I buy crypto with Google Pay?
While you're able to use Google Pay to complete a trade instantly, for your protection, there may be a withdrawal hold on your funds.6. My Google Pay transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time.Published on 22 July 2025Updated on 4 Feb 20264Passkey FAQ
For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey. To continue, tap Use another device and scan the QR code with the device where your passkey was originally set up.5. Does Android support fingerprint login for passkey? Yes. When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6.Published on 19 Mar 2025Updated on 4 Mar 2026127How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on 29 Aug 2023Updated on 21 May 202616,378How do I import a wallet from Trust Wallet to OKX Web3 wallet?
Open your OKX Web3 wallet on OKX app, or open the extension on the web to start importing an existing wallet If it's your first time creating an OKX Web3 wallet, select I already have a wallet to import it If you already have an OKX Web3 wallet, you can select your wallet name and select Add wallet Select add wallet to start importing your wallet 4.Published on 29 Nov 2023Updated on 12 Sept 202592My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 11 Aug 2023Updated on 9 Feb 20262,138Security audit report collection
Certik OKX Wallet front-end, mobile (iOS/Android) and SDK components audit report - 2024.05.23 The front-end, mobile (iOS/Android) and SDK components of OKX Wallet have passed the security audit by CertiK: A portion of Mobile App Source Code which contains both the iOS and Android components responsible for wallet creation/import, password management and data backup to cloud platforms.Published on 11 Nov 2022Updated on 27 Jan 20267,086How do I create passkeys? (app)
Before you create a passkey, make sure you at least have: A mobile device with iOS 16.0.0+ or Android 14.0+, or A USB security key that supports the FIDO2 protocol Note: iOS: Requires iOS 16.0+ and the system Passwords app. Update iOS or reinstall the app if needed. (The standalone Passwords app requires iOS 18+.) Passkeys can sync across devices using the same Apple ID. Android: Passkeys depend on Google services, so your device must be able to access Google. 2.Published on 16 Aug 2023Updated on 22 May 202613,307How do I add OKX widget on my phone?
On Android We offer a wide variety of widgets on Android. These are as below: Homescreen widget: keep track of the price movements of your selected trading pairs Floating widget: monitor price movements of your selected trading pairs, or your open positions' PnL even if you're using other apps Settings and features vary by device and Android version. The steps might be different on your phone.How do I add homescreen widget?Published on 15 Aug 2023Updated on 24 Apr 20266,042How do I buy crypto with Apple Pay?
Apple Pay isn't supported on web or Android devices at this time.How do I buy crypto with Apple Pay? For the best experience, please add your card directly through the Apple Wallet app. Once added, you can choose Apple Pay as your payment method on our app to buy crypto with that card.Published on 2 July 2025Updated on 2 Mar 20265