My phone isn't working, what should I do?

If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:

My SMS codes aren’t working on OKX

Refer to I haven't received the verification code.

I want to change my phone number

You can switch to a new phone number in your OKX account. To do this, follow the guide below:

• How do I change my phone number?

If you've mobile verification enabled for logins, you can still log in without it. Start logging in and select Switch verification method (in the app) or Call me instead (on the web). You'll then be able to log in with voice, email, or authenticator app code depending on the platform.

Note: this function is not available in certain regions.

I want to reset my phone number

You can reset your phone number completely, both in your OKX account and on the login page. To do this, follow this guide:

• How do I reset Two-factor authentication (2FA)?

I tried everything but nothing helped

If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.